When ordering a single item, the postage has a fixed value of €8, prices only for Mainland Portugal and Islands and Peninsular Spain. You must always indicate a telephone contact number to avoid non-receipt of your order.
National orders are shipped using transport systems appropriate to the size and weight of the goods. Some goods may require additional transport costs, either due to their size, weight or specificity. All transport costs will be communicated in writing to the buyer for approval, after which the order will be shipped.
We inform you that we are not responsible for the fact that the delivery address provided by the customer is wrong or incomplete, if it is returned for this reason, the customer will be responsible for paying the shipping costs. If your payment is not made after 3 business days of making your purchase, it will be canceled due to lack of payment. We are not responsible for customs issues.
Orders are generally shipped within 2 to 12 working days depending on the items chosen through CTT or Transport Agency after receipt of payment.
We recommend grouping items together in one order, rather than buying items in separate orders. In case you want to make changes to your order, please send us a request to our email firstname.lastname@example.org
YOU CAN CONSULT THE TRACKING OF YOUR SHIPPING THROUGH:
Due to the specificity of the items sold by Loja Rei das Espadas, returns are only accepted under the following circumstances:
- The product sent is damaged by proven manufacturing defect.
- The characteristics of the product sent do not correspond to those described in the Online-Store
All items are shipped in perfect condition. If you receive any damaged item and that is justified, you can return it. We will send an identical article in good condition. You can request a return by email. The customer has 14 days to return the item.
Returns of products subject to special, personalized or made-to-measure orders are not accepted.
- Products must be returned in the same condition as they were received and properly packaged
- We recommend sending the product by an insured carrier. We are not responsible for loss or damage caused to the product during transport.
Shipments to European Union countries
Orders are shipped using transport systems appropriate to the size and weight of the goods. Some goods may require additional transport costs, either due to their size, weight or specificity. All transport costs will be communicated in writing to the buyer for approval, after which the order will be shipped.
Estimated cost for shipments to European Union countries: €15-40
The prices practiced in international shipments vary according to the destination country, the weight and the value of the order. To know exactly the cost of an order, add the item you want to buy to the basket and, in the following link, you will receive the exact value of the shipping costs.
When buying 2 or more items, the postage value will vary according to the weight of the order, in this case, you must wait for the exact postage value to be sent to you, before proceeding with the payment of your order.
REPLICA WEAPONS WILL NOT BE SHIPPED TO COUNTRIES OUTSIDE THE EUROPEAN UNION
Prices are in euros and with all legal fees.
IMPORTANT - Shipments made to the Canary Islands, Ceuta and Melilla or non-EU countries are exempt from VAT on the invoice, but may be taxed at the destination customs according to the taxes and fees of each country of the recipient. We recommend that you check with your country's customs office to find out the import cost.